If you would like to add a One-Time Product to your upcoming order, click here. If you are subscribed to a Build-A-Bundle, click here for direction to edit your Bundle order. BACK TO STEP ONE FOODS WEBSITE

If you would like to add a One-Time Product to your upcoming order, click <a href="https://help.steponefoods.com/en-US/add-a-one-time-product-191251">here</a>.If you are subscribed to a Build-A-Bundle,&#xA0;<a href="https://help.steponefoods.com/en-US/edit-products-in-a-build-a-bundle-order-373785" rel="noopener noreferrer" target="_blank">click here</a> for direction to edit your Bundle order.&#xA0; <ol><li style="text-align: left;"><a href="https://help.steponefoods.com/en-US/how-do-i-login-23225">Log into your account</a> &#xA0;</li><li>You&apos;ll see your &apos;Active Subscriptions&apos;&#xA0;<ol><li>If you have previously cancelled products from your subscription you&apos;ll also see &apos;Inactive Subscriptions&apos;. If you would like to reactivate a product, skip to the section below titled &quot;Re-activating a Product&quot;.&#xA0;</li></ol></li><li>Select the &quot;View Details&quot; button on the right-hand side of the active subscription you want to add a product to</li><li>Under the &quot;Goes well with your next order&quot; section, click the &quot;See more products&quot; button</li><li>In the pop-up on the right side of your screen, use the search field to look up the name of the product you would like to add, or select it from the options on the page. Select the product.&#xA0;</li><li>Update the options for your product:&#xA0;<ul><li>Update the quantity</li><li>Select if you would like this to be a one-time or recurring product. If you select the &quot;Subscribe &amp; Save&quot; option the product will be part of your recurring order.&#xA0;</li><li>The system will default to your shipping address on file.&#xA0;</li><li>The system will default to the ship date that your other products are scheduled to ship on. &#xA0;</li></ul></li><li>Once all settings are updated to your wishes, select the &quot;Add a product&quot; button.</li></ol><h2 id="view-our-instructional-video">View our instructional video:</h2><iframe width="100%" src="https://www.loom.com/embed/9459ab15212746bdab2b33a00e6ce98a?sid=9074aeb1-3e48-46df-914e-7c5bbce80425" frameborder="0" allowfullscreen="true" mozallowfullscreen="true" webkitallowfullscreen="true" class="fr-draggable"></iframe> <a href="https://www.steponefoods.com/">BACK TO&#xA0;STEP ONE FOODS WEBSITE</a>

Add a Product

If you are subscribed to a Build-A-Bundle, click here for direction to edit your Bundle order. BACK TO STEP ONE FOODS WEBSITE

<a href="https://help.steponefoods.com/en-US/how-do-i-login-23225">If you are subscribed to a Build-A-Bundle,&#xA0;</a><a href="https://help.steponefoods.com/en-US/edit-products-in-a-build-a-bundle-order-373785" id="isPasted" rel="noopener noreferrer" target="_blank">click here</a> for direction to edit your Bundle order.&#xA0; <ol id="isPasted"><li><a href="https://help.steponefoods.com/en-US/how-do-i-login-23225">Log into your account&#xA0;</a></li><li>You&apos;ll see your &apos;Active Subscriptions&apos;, and click &apos;View Details&apos;</li><li>Find the product that you would like to delete, and click the &apos;Edit&apos; button next to it</li><li>In the pop-up on the right side of your screen, scroll to the bottom of the product options where you&apos;ll see an option to &quot;Remove&quot;; select it</li><li>Choose either &quot;Remove one time&quot; or &quot;Remove from subscription&quot;&#xA0;</li><li>You&apos;ll be brought back to your Subscription with the remaining active items</li></ol><h2 id="view-our-instructional-video">View our Instructional Video:</h2><iframe width="100%" src="https://www.loom.com/embed/7cf21e5b029343b299c1d458ec6cfe9f?sid=2828f9d8-1432-46e3-bd23-7c858812bb8a" frameborder="0" allowfullscreen="true" mozallowfullscreen="true" webkitallowfullscreen="true" class="fr-draggable"></iframe> <a href="https://www.steponefoods.com/">BACK TO&#xA0;STEP ONE FOODS WEBSITE</a>

Delete a Product

If you are subscribed to a Build-A-Bundle,&#xA0;<a href="https://help.steponefoods.com/en-US/edit-products-in-a-build-a-bundle-order-373785" id="isPasted" rel="noopener noreferrer" target="_blank">click here</a> for direction to edit your Bundle order.&#xA0; <ol id="isPasted"><li>Log into your account&#xA0;</li><li>You&apos;ll see your &apos;Active Subscriptions&apos;; click &apos;View details&apos;</li><li>Find the product you want to update and click the &apos;Edit&apos; button next to it</li><li>Select the quantity option, a side bar option will appear on the right hand side of the page.</li><li>Update the quantity to your desired number.&#xA0;</li><li>Select the &apos;Update&apos; button</li></ol><h2 id="view-our-instructional-video">View our instructional Video:</h2><iframe width="100%" src="https://www.loom.com/embed/dcb751e945774aba988b7d1a013ab6bc?sid=8d5fe060-0b9d-4d61-b1dd-95e3fc9c1d6d" frameborder="0" allowfullscreen="true" mozallowfullscreen="true" webkitallowfullscreen="true" class="fr-draggable"></iframe> <a href="https://www.steponefoods.com/">BACK TO&#xA0;STEP ONE FOODS WEBSITE</a>

Change Product Quantity

<ol id="isPasted"><li><a href="https://help.steponefoods.com/en-US/how-do-i-login-23225">Log into your account</a>&#xA0;</li><li>You&apos;ll see your &apos;Active Subscriptions&apos;, select &apos;View details&apos; of the one you want to edit</li><li>Under your active products, you&apos;ll see the &apos;Subscription Plan&apos; area, which states the frequency (i.e., Deliver every 30 days); click &apos;Edit&apos;, and a side bar option will appear on the right hand side of the page.</li><li>Update the frequency to your desired number of days.&#xA0;</li><li>Confirm or update the next order date</li><li>Select the &quot;Confirm&quot; button at the bottom</li></ol><h2 id="view-our-instructional-video">View our instructional video:</h2><iframe width="100%" src="https://www.loom.com/embed/edf57f85069042bbb26cb2f6e2b3d2f8?sid=8849bf1e-ad71-45ba-b9db-71aa05495d44" frameborder="0" allowfullscreen="true" mozallowfullscreen="true" webkitallowfullscreen="true" class="fr-draggable"></iframe> <h3 id="back-tostep-one-foods-website"><a href="https://www.steponefoods.com/">BACK TO&#xA0;STEP ONE FOODS WEBSITE</a></h3>

Change Product Frequency

If you need to place your Plan on pause for a few months, you can do that here!. BACK TO STEP ONE FOODS WEBSITE

<h3 id="isPasted">To Pause Your Plan</h3>If you need to place your Plan on pause for a few months, you can do that here!<ol style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 1rem; margin-top: 0px; color: rgb(65, 65, 65); font-family: sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><a href="https://help.steponefoods.com/en-US/how-do-i-login-23225" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(0, 123, 255); text-decoration: none !important; background-color: transparent; user-select: auto;">Log into your account&#xA0;</a>and you&apos;ll see your &apos;Active Subscriptions&apos;</li><li style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">Select &apos;View Details&apos; on the Active Subscription that you would like to pause.</li><li style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">Scroll to the bottom where you will see the option to Pause Subscription; select it</li><li style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">In the side-bar that appears on the right, elect the length of time you wish to pause your Plan, or click &apos;Custom&apos; and choose your next order date</li><li style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">Click &apos;Confirm&apos;</li></ol><h3 id="to-cancel-your-plan"><a href="https://help.steponefoods.com/en-US/how-do-i-login-23225"></a>To Cancel Your Plan<a href="https://help.steponefoods.com/en-US/how-do-i-login-23225"> </a></h3><ol><li><a href="https://help.steponefoods.com/en-US/how-do-i-login-23225"></a><a href="https://help.steponefoods.com/en-US/how-do-i-login-23225"></a><a href="https://help.steponefoods.com/en-US/how-do-i-login-23225">Log into your account&#xA0;</a>and</li><li id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">you&apos;ll see your &apos;Active Subscriptions&apos;</li><li style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">Select &apos;View Details&apos; on the Active Subscription that you would like to pause.</li><li style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">Scroll to the bottom where you will see the option to Cancel Subscription; select it</li><li style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">In the side-bar that appears on the right, select a reason for cancelling (this helps us create a better program for you!), and click proceed</li><li style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">You will then have an option to swap for a different product; if you prefer to cancel your Plan instead, click &apos;I still want to cancel my subscription&apos;</li><li style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">Please add any last feedback you have, and then select &apos;Cancel Subscription&apos;&#xA0;</li><li>Repeat this process for all active subscriptions in your plan.&#xA0;</li></ol><h2 id="view-our-instructional-video">View our instructional video:</h2><iframe width="100%" src="https://www.loom.com/embed/d302bcc9294b4caf8d7f0858d14c104f?sid=8ea96f2a-1872-4127-8568-1d92e35bed88" frameborder="0" allowfullscreen="true" mozallowfullscreen="true" webkitallowfullscreen="true" class="fr-draggable"></iframe> <a href="https://www.steponefoods.com/">BACK TO&#xA0;STEP ONE FOODS WEBSITE</a>

Delete Your Plan (All Products)

<h3 id="isPasted">Use this option if you would like to reactivate a Subscription that you have previously cancelled or paused.&#xA0;</h3><ol><li><a href="https://help.steponefoods.com/en-US/how-do-i-login-23225" rel="noopener noreferrer" target="_blank">Log into your account</a> and scroll to your &quot;Inactive/Paused Products&quot; section&#xA0;</li><li>Select &apos;View details&apos; on the subscription you would like to reactivate or resume&#xA0;</li><li>Select the &apos;Reactivate&apos; or &apos;Resume&apos; button on the upper right hand side and then &apos;Confirm&apos;&#xA0;</li><li>Once the product has been re-activated, make sure the next order date is set to what you want</li></ol><h2 id="view-our-instructional-video">View our instructional video:</h2><iframe width="100%" src="https://www.loom.com/embed/1b11c2f2ea9d484f8d2835443eec0e95?sid=30186df3-baa5-40cc-96b4-9b78df6dcb49" frameborder="0" allowfullscreen="true" mozallowfullscreen="true" webkitallowfullscreen="true" class="fr-draggable"></iframe> <h2 id> </h2><a href="https://www.steponefoods.com/">BACK TO&#xA0;STEP ONE FOODS WEBSITE</a>

Reactivate or Resume a Subscription

<ol id="isPasted"><li style="text-align: left;"><a href="https://help.steponefoods.com/en-US/how-do-i-login-23225">Log into your account</a> &#xA0;</li><li>You&apos;ll see your &apos;Active Subscriptions&apos;&#xA0;<ol><li>If you have previously cancelled products from your subscription you&apos;ll also see &apos;Inactive Subscriptions&apos;. If you would like to reactivate a product, skip to the section below titled &quot;Re-activating a Product&quot;.&#xA0;</li></ol></li><li>Select the &quot;View Details&quot; button on the right-hand side of the active subscription you want to add a product to</li><li>Under the &quot;Goes well with your next order&quot; section, click the &quot;See more products&quot; button</li><li>In the pop-up on the right side of your screen, use the search field to look up the name of the product you would like to add, or select it from the options on the page. Select the product.&#xA0;</li><li>Update the options for your product:&#xA0;<ul><li>Update the quantity</li><li>Select &apos;One-Time Order&apos;&#xA0;</li><li>The system will default to your shipping address on file.&#xA0;</li><li>The system will default to the ship date that your other products are scheduled to ship on. &#xA0;</li></ul></li><li>Once all settings are updated to your wishes, select the &quot;Add a product&quot; button.</li></ol><h2 id="view-our-instructional-video">View our instructional video:</h2><iframe width="100%" src="https://www.loom.com/embed/c82dbd297a754c7a95c1dde97df67f22?sid=aa3c3653-cde6-4d40-a40c-6982837811ef" frameborder="0" allowfullscreen="true" mozallowfullscreen="true" webkitallowfullscreen="true" class="fr-draggable"></iframe> <a href="https://www.steponefoods.com/">BACK TO&#xA0;STEP ONE FOODS WEBSITE</a>

Add a One-Time Product

<ol id="isPasted"><li style="text-align: left;"><a href="https://help.steponefoods.com/en-US/how-do-i-login-23225">Log into your account</a> &#xA0;</li><li>You&apos;ll see all your Active Subscriptions</li><li>Ensure the subscriptions you want to merge are all active, have the same shipping address, and are set for the same frequency (30, 60, 90 days, etc.)</li><li>Select the Merge Subscriptions&apos; button at top of the page</li><li>In the pop-up on the right side of your screen, select the address you would like to merge together; click &apos;Next&apos;</li><li>Choose the next order date for the combined subscription, and then select &apos;Confirm&apos;</li></ol><h2 id="view-our-instructional-video">View our instructional video:</h2><iframe width="100%" src="https://www.loom.com/embed/7ae1f4bf5311484ca4488f55b8f457fe?sid=6789d018-a8f9-4d1c-9ded-d2a26c302adc" frameborder="0" allowfullscreen="true" mozallowfullscreen="true" webkitallowfullscreen="true" class="fr-draggable"></iframe> <a href="https://www.steponefoods.com/">BACK TO&#xA0;STEP ONE FOODS WEBSITE</a>

Merge Subscriptions

Questions? Requests? Send us an email with your query and we'll be in touch as soon as possible!

We are available by phone M-F from 9 am - 7:30 pm CST.

Plan Management Guide

Learn how to edit product quantity and frequency, add new products, delete products and cancel your plan.

Edit Your Plan Products